| Q: | What are my size limitations on a cap?
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| A: | Cap fronts have a limitation of 2.25" height. The width should be around 4". Cap backs are usually text only and can be no wider than 3.5" - 3.75" arced.
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| Q: | What are my size limitations for a left chest design?
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| A: | Generally, a left chest design is between 3" and 4" wide. Height is proportionate. Size depends on the customers wish, and what is asthetically pleasing to the eye.
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| Q: | Do I have to have "camera-ready" art?
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| A: | No. However, artwork should be clean, crisp and easy to read. Vector art files are the best; eps, ai, cdr, pcx, psd or pdf. Graphic art files are fine as long as they are large enough to use.(jpg,gif,bmp,tif) Photocopies of previously sewn garments or business cards are not recommended to use as artwork.
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| Q: | What if the customer wants too much text on one line?
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| A: | There are alternate ways to organize the text. If you can't abbreviate, the next thing to try is to break up the text and stack it.
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| Q: | How long does it take to get a quote on a logo?
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| A: | We do our best to get you a quote back within the hour once we see the artwork and have all pertinent information. And, We always stick to our quotes! Even if the stitches go over!
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| Q: | What about the Melco *.cnd format?
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| A: | NeedleUp uses Wilcom digitizing software which will open and write .cnd files, however, when someone asks for this format, there's no guarantee that the codes will be interpreted correctly between different software brands; and .cnd rarely emails well. We will always try our best to get you the format you request, but the best solution is to get the .exp format and use your stitch processor.
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| Q: | Can I get a Wilcom *.emb file of my logo?
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| A: | Absolutely, We just need to know which version you require.
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| Q: | Can NeedleUp edit a pre-exisiting design from somewhere else?
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| A: | Of course! Editing charges will apply depending on the work involved.
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| Q: | Will my stitch files sew well on any garment I use?
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| A: | No one stitch file can be digitized for every application. That's why we ask what the logo is intended for and what fabric it will be. You may need an alternate version of your file for use on a specific application for optimal quality. In most cases, alternate versions of the original logo needed, because of small size changes or fabric differences, will be free. Versions that are graphically different or resized more than 10-15% than the original are charged editing fees.
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